This Customer Service Seminar is available
LIVE: Our trainer will appear in person at your location or at our local training facility.
VIRTUALLY: Delivered VIA interactive screen sharing. Your team members can log in from home.
Phone: As a set of 1 on 1 phone coaching sessions for individuals.
To inquire about bringing this seminar to your team call 972-689-3749 or Contact Us.
How to Deliver GREAT Customer Service
Improve Your Customer Service,
Create more “WOW” responses from Customers, and
Learn How to Handle Complaints and Burnout
Better Than Ever Before
Essential Customer Service Skills
Learn how to create amazing customer service
This module is the foundation for providing excellent customer service.
It includes a set of attitudes and habits essential for rendering exceptional customer service on a regular basis.
Specific techniques for dealing with customers in a way that exceeds expectations and builds rapport are demonstrated.
How to build trust in person and over the phone
Dealing With Complaints & Dissatisfaction
This customer service seminar includes a module that will teach you specific ways to interact with customers when they are dissatisfied. You’ll practice handling complaints in new ways in interactive role-playing exercises.
Bring This Customer Service Seminar To Your Organization
This training is custom designed for your group.
Exercises, handouts, and role-playing are included.
A complimentary phone consultation is included to help your
trainer learn how best to custom design the curriculum for your
team.
Create a Better Service Culture at Your Company
Create a company environment that thrives on providing outstanding service.
Learn multiple ways to make the culture at your organization exude a higher and better level of service.
This is one of the most powerful modules of this customer service seminar as it leads to lasting change.
Stay Resilient & Avoid Burn-Out
One of the most important skills of a customer service professional is the ability to avoid burnout and stay resilient dealing with complaints all day long can be tiring and frustrating.
These resilience techniques will keep you positive in the face of negativity, and help you stay more energized and positive on a regular basis.
Maximizing Customer Service
Working with customers in certain ways can provide you with referrals, testimonials, additional sales and more!
This module will show you how to interact with your customers in such a way as to create loyalty, exceed expectations and maximize every interaction.
Advanced Listening Skills
Learn ways to listen more powerfully than ever before.
This module includes special techniques for identifying your customers’ highest values and priorities and for using those insights to serve them better.
“Your work has been quite valuable to our investment bankers. We look forward to bringing you back for more training and consulting.”
George K. Baum & Company
Bring This Customer Service Seminar
On-Site For Your Team
Custom designed versions of this training are available.
For special group rates and modules please call 972-689-3749
or Inquire Online.
Get an Individual Customer Service Seminar
You can do this complete training as an individual.
As Phone Coaching: Using a set of over the phone sessions
As Online Training: With a live trainer using GoToMeeting
Both of these formats include all the handouts from our live training.
Assignments and action steps are also included.
The curriculum can be customized especially for you.
To Inquire
Call 972-689-3749.
Make an online seminar inquiry
Or send us a note