Customer Service Seminar – Half Day and Full Day Formats are Available
How to Deliver GREAT Customer Service
Improve Your Customer Service,
Create more “WOW” responses from Customers, and
Learn How to Handle Complaints and Burnout
Better Than Ever Before
Essential Customer Service Skills
Learn how to create amazing customer service
This module is the foundation for providing excellent customer service.
It includes a set of attitudes and habits essential for rendering exceptional customer service on a regular basis.
Specific techniques for dealing with customers in a way that exceeds expectations and builds rapport are demonstrated.
How to build trust in person and over the phone
Making customers feel valuable
How to make sure EVERY customer feels heard
The 3 things that make great customer service a habit
Turning complaints into profit
5 techniques guaranteed to increase your telephone skill
Dealing With Complaints & Dissatisfaction
This customer service seminar includes a module that will teach you specific ways to interact with customers when they are dissatisfied. You’ll practice handling complaints in new ways in interactive role-playing exercises.
How to respond to irate and upset customers
How to keep your cool, even when they do not
Dealing with angry customers
Methods for turning complaints into useful feedback
How to ask difficult questions without being invasive
Ending every interaction on a positive note
How to say no elegantly while maintaining rapport
How to make them feel they’ve been treated fairly
How to feel good while dealing with negative people
Bring This Customer Service Seminar To Your Organization
This training is custom designed for your group.
Exercises, handouts, and role-playing are included.
A complimentary phone consultation is included to help your
trainer learn how best to custom design the curriculum for your
Create a Better Service Culture at Your Company
Create a company environment that thrives on providing outstanding service.
Learn multiple ways to make the culture at your organization exude a higher and better level of service.
This is one of the most powerful modules of this customer service seminar as it leads to lasting change.
Set policies that make better service easier
Train managers to lead by example
4 Ways to build a new atmosphere
Ways to hold people accountable for great service
Raise the bar. Create new beliefs and expectations and values
How to maintain and track high level customer service
Stay Resilient & Avoid Burn-Out
One of the most important skills of a customer service professional is the ability to avoid burnout and stay resilient dealing with complaints all day long can be tiring and frustrating.
These resilience techniques will keep you positive in the face of negativity, and help you stay more energized and positive on a regular basis.
The best stress management techniques
Ways to deal with difficult customers
Ways to stay resilient and positive
Manage your self-talk effectively
Renew yourself more effectively
Turn short breaks into energy boosters
Maximizing Customer Service
Working with customers in certain ways can provide you with referrals, testimonials, additional sales and more!
This module will show you how to interact with your customers in such a way as to create loyalty, exceed expectations and maximize every interaction.
Get customers to give you referrals
Get customers to give glowing testimonials
Get feedback to improve service quality
Get customers to ‘champion’ your business
Get customers to come back again
How to create a loyal customer
How to get customers to take surveys
Advanced Listening Skills
Learn ways to listen more powerfully than ever before.
This module includes special techniques for identifying your customers’ highest values and priorities and for using those insights to serve them better.
Improve your worst listening habits
1 belief that will make you a better listener
Discover how to hear a person’s real issue,
Know what is important to your customer
How to avoid interrupting
The art of backtracking for clarity
Why being detail oriented is so helpful
The 4 step ‘good listener’ technique
How to know if you’re listening well
“Your work has been quite valuable to our investment bankers. We look forward to bringing you back for more training and consulting.”
George K. Baum & Company
Bring This Customer Service Seminar
On-Site For Your Team
Custom designed versions of this training are available.
For special group rates and modules please call 972-689-3749
or Inquire Online.
Get an Individual Customer Service Seminar
You can do this complete training as an individual.
As Phone Coaching: Using a set of over the phone sessions
As Online Training: With a live trainer using GoToMeeting
Both of these formats include all the handouts from our live training.
Assignments and action steps are also included.
The curriculum can be customized especially for you.